workleaHow can we help?
Email us about anything to do with a Worklea app, billing, your data, or a custom build. A person reads every message and replies within two business days.
Include your store's address (yourstore.myshopify.com, or your BigCommerce store URL), which app it's about and, if it's about an order, the order number. It helps us find the problem faster.
Common fixes: Weight Split
An order wasn't split
Check three things: automatic splitting is turned on in the app (it's part of the Pro plan), the order's total weight is over your limit, and the products in it have a weight set in Shopify. Orders placed before you turned automatic splitting on can be split with the Split button on the Heavy orders page.
The weight shown for an order is too low
Some products probably have no weight. Open each product in Shopify, go to the Shipping section, enter its weight and save. New orders will use the new weight.
A parcel is still over the limit
That parcel contains a single item that's heavier than your limit on its own, so it can't be divided further. It needs a courier service with a higher weight limit.
Cancelling Pro
Open Weight Split in your Shopify admin and choose Cancel Pro on the Home page. You'll move to the Free plan straight away and can keep splitting orders with one click.
Deleting your data
Uninstalling the app deletes your store's access details right away, and anything remaining is deleted 48 hours later. See the privacy policy for details, or email us to ask about the data we hold.