Sold Out Sorter privacy policy

Last updated 21 October 2026

Sold Out Sorter is a Shopify app made by Worklea Services ("we", "us"). It moves sold-out products to the bottom of a store's collections and puts them back in their place when they are restocked. This policy explains what data the app uses when a store installs it, why, and what happens to that data.

Our terms of service include a data processing agreement that sets out how we handle this data on your behalf.

Data the app accesses

When a merchant installs Sold Out Sorter, Shopify lets the app read the following through Shopify's API:

Products and collections: the store's collections and their sort order, the products in each collection and their order, product tags, and whether each product and variant is available for sale (stock level and the "continue selling when out of stock" setting). The app needs these to work out which products are sold out and where each one belongs. It also changes the order of products in collections, and, only when the merchant asks, a collection's sort order to "Manually".
Store information: the store's myshopify.com address and whether it is a development store, to connect the app to the right store.

Sold Out Sorter does not request or read customers' names, email addresses, phone numbers or shipping addresses.

Data the app stores

Access credentials: the store's address and the access token Shopify issues to the app, so the app can act on the store's behalf. These are kept in our database.
Product positions: for each collection the app sorts, the IDs of its products, each product's place in the merchant's own order and whether the app moved it to the bottom, so a restocked product can go back to its place. Also the time and result of the last re-sort of each collection. These are kept in our database and contain no product names, prices or customer data.
Settings: whether the app is on, which collections it sorts, the tag that keeps a product in place, and whether "continue selling when out of stock" products count as in stock. These are saved inside the merchant's own Shopify store, as app data attached to the store.
Server logs: technical logs that may include the store address, kept for troubleshooting.

Product details such as titles, descriptions, prices and stock levels are read when they are needed and are not copied into our database.

How we use data

Only to provide the app: finding sold-out products, reordering the store's collections, putting restocked products back in their place, showing the status of each collection, and keeping the app's settings. We do not sell data, use it for advertising, or share it with third parties, except the services we need to run the app:

Shopify, which provides the store data.
Our hosting provider, whose servers run the app and store the data described above.

Payments

Sold Out Sorter is free. There are no charges, and we never see or store card details.

Retention and deletion

When a store uninstalls Sold Out Sorter, its access credentials and saved product positions are deleted from our database.
When Shopify asks us to delete a store's data, which it does 48 hours after uninstall, we delete anything remaining for that store.
Requests from Shopify to delete or report data about a specific customer are answered promptly. Since the app doesn't store customers' personal information, there is normally nothing to delete or report.
Server logs are capped in size and the oldest entries are deleted automatically.

Security

The app is served only over HTTPS. Requests from Shopify are checked to confirm they really come from Shopify. Access credentials are encrypted (AES-256) before they are stored, on a server with restricted access.

Your rights

Merchants and their customers can ask what data we hold about them, and ask us to correct or delete it, by emailing support@worklea.org. Customers of a store may also contact the store directly.

Changes

If we change how the app uses data, we'll update this page and the date at the top.

Contact

Worklea Services, support@worklea.org