worklea

Customs Ready for BigCommerce terms of service

Last updated 7 November 2026

These terms are an agreement between Worklea Services ("we", "us") and the business that installs the Customs Ready app on its BigCommerce store ("you"). By installing or using Customs Ready, you agree to these terms and to our privacy policy. If you don't agree, please don't install the app, or uninstall it.

1. The service

Customs Ready reads your store's products, brands and categories and checks each physical product for a missing HS code, an HS code that isn't 6 to 10 digits, a missing country of origin, a missing customs description, or a variant that would ship with no weight. It changes a product's customs information (HS code for all destinations, country of origin, customs description) or a product's weight only when you choose a value, preview the change and confirm it, and it can restore the previous values of a batch when you click Undo. For products that have no customs information yet, it creates it using the country of origin you choose and the product name as the starting description. Nothing changes automatically.

Customs Ready doesn't change orders, prices, stock levels, product names or descriptions, shipping settings or customer data. It doesn't suggest HS codes or decide which code is correct for a product.

2. Your responsibilities

  • Choose the HS codes, countries of origin, descriptions and weights you apply, and check they are correct for your products and for the countries you ship to. Customs authorities, not the app, decide whether a classification is right, and you remain responsible for your customs declarations, duties and taxes.
  • Use the app only for lawful purposes and in line with BigCommerce's terms.

3. Price

  • Customs Ready for BigCommerce is free during early access, with unlimited scans and fixes.
  • If we introduce a paid plan, we'll tell you at least 30 days in advance and you'll only be charged after you agree to it. Scanning will remain available free of charge.

4. Data protection

This section is our data processing agreement with you. For personal data that Customs Ready processes on your behalf, you are the controller and we are your processor.

  • Instructions. We process that data only to provide Customs Ready as described in these terms and the privacy policy, and for no other purpose.
  • What we access. Products (names, SKUs, types, weights, brands, categories, variant weights and customs information), brand and category names, your store's weight unit, your store's identifier and access token, and the user ID and email address of the store owner and of staff who open the app. We don't request orders or customers' names, email addresses, phone numbers or addresses.
  • Confidentiality. Only people who work on Worklea, and who are bound to keep it confidential, can access the systems that run the app.
  • Security. We use HTTPS for all traffic, verify that requests really come from BigCommerce, encrypt access tokens before storing them, keep data on a server with restricted access, and apply security updates.
  • Sub-processors. BigCommerce (which provides the store data) and our hosting provider, Hostinger (whose servers run the app). We'll update this list before adding another sub-processor.
  • Breaches. If we become aware of a breach affecting your data, we'll notify you without undue delay at the store owner's email address and help you meet any obligations you have.
  • Requests from individuals. We'll help you respond to people who ask to see or delete their data.
  • Deletion. When you uninstall Customs Ready, we delete your store's access credentials, app users, scan results, change history and settings straight away.
  • We never sell your data or use it for advertising.

5. Availability and changes

We work to keep Customs Ready running reliably, but we can't promise it will always be available or error-free. If a batch of changes is interrupted, the changes made before it stopped are kept in History and can be undone. We may improve or change the app; if a change removes something you rely on, we'll tell you in advance where we reasonably can.

6. Disclaimer

Customs Ready is provided "as is". To the extent the law allows, we don't give any warranties beyond those set out in these terms.

7. Limitation of liability

To the extent the law allows, we aren't liable for indirect or consequential losses, such as lost profits, delayed shipments or customs penalties, and our total liability to you for any claim related to Customs Ready is limited to the greater of the amount you paid us for the app in the 12 months before the claim and US$50. Nothing in these terms limits liability that can't be limited by law.

8. Ending the agreement

You can stop at any time by uninstalling the app. We may suspend or end your access if you break these terms or use the app in a way that harms others, and we may stop offering Customs Ready with at least 30 days' notice.

9. Changes to these terms

We may update these terms. If a change is significant, we'll tell you before it takes effect. The date at the top shows when they last changed.

10. Contact

Worklea Services, support@worklea.org