worklea

Customs Ready for BigCommerce privacy policy

Last updated 7 November 2026

Customs Ready for BigCommerce is a BigCommerce app made by Worklea Services ("we", "us"). It scans a store's products for missing or invalid customs information and weights, and lets the merchant fill them in, in bulk. This policy explains what data the app uses when a store installs it, why, and what happens to that data. (The Shopify version of Customs Ready has its own privacy policy.)

Our terms of service include a data processing agreement that sets out how we handle this data on your behalf.

Data the app accesses

When a merchant installs Customs Ready, BigCommerce lets the app do the following through BigCommerce's API:

  • Products (read and change): read product names, SKUs, product types, weights, brands, category assignments and each variant's weight, and read and save each product's customs information (HS codes, country of origin, customs description and whether it ships internationally). The app changes customs information or a product's weight only when the merchant previews a change and confirms it, or undoes one.
  • Brands and categories: their names, so the merchant can filter by them.
  • Store information (read only): the store's weight unit, so weights are shown and entered correctly.

When the merchant or a staff member opens the app, BigCommerce tells us their user ID and email address, and the store owner's user ID and email address.

Customs Ready does not request or read orders, or customers' names, email addresses, phone numbers or addresses. It doesn't add anything to the storefront.

Data the app stores

  • Access credentials: the store's identifier and the access token BigCommerce issues to the app, plus the scopes that were granted, the store owner's user ID and email address, and the date of installation. The access token is encrypted (AES-256) before it is stored.
  • App users: the user ID and email address of each person who opens the app. A person is removed when the store owner revokes their access to the app.
  • Latest scan results: for each physical product, its ID, name, SKU, brand, categories, product weight, customs information and which issues it has, plus the names of the store's brands and categories. Each new scan replaces the previous one.
  • Change history: for every value the app changes, the product's ID and name, the field, the old and new value, the product's previous customs information, and when it was changed. This lets the merchant undo a batch of changes.
  • Store settings: the store's weight unit.
  • Server logs: technical logs that may include the store identifier, kept for troubleshooting.

Product descriptions, prices, stock levels, images and orders are not read or stored.

How we use data

Only to provide the app: to show which products are missing customs data, to apply the changes the merchant confirms, to undo them on request, and to let authorized staff open the app. We do not sell data, use it for advertising, or share it with third parties, except the services we need to run the app:

  • BigCommerce, which provides the store data and the app's place in the control panel.
  • Our hosting provider, Hostinger, whose servers run the app and store the data described above.

Payments

Customs Ready for BigCommerce is free during early access. If we add a paid plan, we'll update this policy before charging anyone, and we will never see or store card details.

Retention and deletion

  • When a store uninstalls Customs Ready, we delete its access credentials, app users, scan results, change history and settings from our server straight away. Customs information the merchant saved stays on their products in BigCommerce.
  • Server logs are capped in size and the oldest entries are deleted automatically.

Security

The app is served only over HTTPS. Requests from BigCommerce are checked with a signature to confirm they really come from BigCommerce, and the app's pages only open through the BigCommerce control panel. Access tokens are encrypted before they are stored, on a server with restricted access that receives security updates.

Your rights

Merchants and their staff can ask what data we hold about them, and ask us to correct or delete it, by emailing support@worklea.org.

Changes

If we change how the app uses data, we'll update this page and the date at the top.

Contact

Worklea Services, support@worklea.org